Welcome to Kids Tshirts Zone’s FAQ page! We’re here to make your shopping experience as joyful as watching your little one discover their new favorite tee. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What types of clothing do you offer?
We specialize in adorable, comfortable clothing for children including:
- Kids T-Shirts (sizes 4-12)
- Toddler T-shirts (sizes 2T-4T)
- Youth Hoodies (sizes XS-XL)
- Youth Sweatshirts (sizes XS-XL)
How do I choose the right size for my child?
Each product page includes detailed size charts. We recommend measuring your child and comparing to our charts for the perfect fit. Remember, kids grow fast – when in doubt between sizes, we suggest sizing up for longer wear!
Are your clothes machine washable?
Absolutely! All our tees, hoodies and sweatshirts are designed for real parenting life. They’re machine washable (cold recommended) and dryer safe (low heat). For longest wear, turn inside out before washing.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is as important to us as your child’s comfort! We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you fast! If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing (typically within 2 hours of ordering).
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries (excluding some remote areas in Asia and other regions). During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 days after 1-2 day processing. Perfect for when you need it faster!
- Free Shipping: For orders over $50 via EMS, arrives in 15-25 days after processing. Great for stocking up!
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can follow your package’s journey from our Washington headquarters right to your doorstep!
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can happen (especially during holidays). If your package is significantly delayed, contact us at [email protected] and we’ll investigate with the carrier.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. Just contact us at [email protected] to initiate your return.
How do I exchange for a different size?
We’re happy to help with size exchanges! Email us within 15 days of receipt and we’ll guide you through the simple process. Please note: exchange availability depends on current stock levels.
When will I get my refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds are issued to your original payment method. You’ll receive an email confirmation when your refund is processed.
Contact & Support
How can I contact customer service?
Our parent-friendly customer care team is here to help! Email us anytime at [email protected]. We typically respond within 24 hours (except weekends and holidays).
What’s your physical address?
Kids Tshirts Zone
828 Small Street
WASHINGTON, US 41096
(Please note: this is our operational headquarters, not a retail store)
828 Small Street
WASHINGTON, US 41096
(Please note: this is our operational headquarters, not a retail store)
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, each order is carefully packaged with care – perfect for gifting! During checkout, you can add a gift message that we’ll include with your order.
At Kids Tshirts Zone, we’re not just delivering clothes – we’re delivering confidence, comfort, and childhood memories one soft, colorful tee at a time. Happy shopping!